Essential Tips for Taking Online Tests in SITCM

Taking tests can be stressful and taking online tests can be especially so, particularly when technical issues arise. The following guidelines will help you avoid the most common technical difficulties while taking online tests in SITCM and ensure that your work is submitted successfully.

Use a supported browser and close unneeded applications.

Using an unsupported browser or enabling browser add-ons can introduce unexpected behaviours, including lost test answers!

DO:

  • Use a supported browser. Google Chrome, Safari, or Internet Explorer on laptop or desktop computers are the ONLY supported browsers for UVACollab. Browsers on mobile devices (phones and tablets) are NOT supported.
  • Close unneeded applications and processes running on your computer to reduce network interference.

DON’T:

  • Don’t use Opera or another unsupported browser, such as a browser on a mobile device (phone or tablet), while taking a high-stakes test or exam! Problems with lost data have been reported by students who used unsupported browsers while taking online tests in SITCM.
  • Don’t use mobile devices to avoid submission problems.

Disable ad blockers and browser extensions.

DO:

Temporarily disable browser add-ons, extensions, and plugins, especially ad blockers, before beginning an online test. Instructions to disable browser extensions can be found on the following web pages:

IMPORTANT: Ad blockers may interfere with loading content in tests! Turn them off before your test to avoid issues!

Verify your internet connectivity.

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Use the most reliable Internet connection available when you are taking an online test.

DO:

  • Ensure that your computer and internet connection are configured correctly. You can access the Speed Test (opens new window) and select the Go button to check the quality of your connection to SITCM Moodle networks.
  • Turn off cell phones and other network devices such as video game consoles, internet-capable TVs, etc., or set them to Airplane mode to reduce network congestion and interference. We also recommend asking others in your household not to use devices that will consume internet bandwidth while you are taking a test. Note: Some devices, such as video game consoles, may remain connected to the internet in sleep mode and continue to use internet bandwidth even when you don’t realize it!

AVOID:

Avoid having multiple devices connected to the internet during a test.

What if I lose my network connection while taking a test?

If you lose network access while taking a test and there is still time left to complete it, return to the course site and go back into the test. You should be able to pick up where you left off.

Important: Unsaved answers may be lost if your network connection is dropped.

Avoid Using Mobile Devices.

DO:

  • Use a laptop or desktop computer instead of a mobile device (phone OR tablet) to take an online test or quiz.
  • Ensure that all mobile devices are either shut off or in Airplane mode.

DON’T:

Don’t use a mobile device to take an online test.

What if I have a problem during my test?

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Contact the SITCM Admin Office as soon as you encounter an error or discover a problem with your online test submission.

Call: 02 9212 1968

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ABN 30 100 578 836
CRICOS provider number 01768K
TEQSA provider number PRV12177
RTO Code: 5143

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is a registered business name of Sydney Institute
of Health Sciences Pty Ltd

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