Student Support

If you are experiencing difficulty in completing your studies and reaching your academic goal, you may make an appointment to see the Student Support Officer during the Institute’s hours of business. Students can access the Student Support Officer directly or via the Administration Office and an appointment will be organised as soon as practical.

Currently the role and responsibility of Student Support Officer is filled by:

ACADEMIC ISSUES

You may access the Student Support Officer to discuss any academic, attendance, or other related issues to studying at any time. The Student Support Officer will be able to provide advice and guidance, or referral, where required.

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PERSONAL / SOCIAL ISSUES

You have access to the Student Support Officer to gain advice and guidance on personal, accommodation, or family / friend issues. Where the Student Support Officer feels further support should be gained, a referral to an appropriate support service will be organised.
In times of stress or pressure you may make an appointment at any time to see the Student Support Officer for free and confidential advice regarding:

• Managing your time
• Setting and achieving your goals
• Motivation • ways of learning
• Coping with assessments
• Looking after yourself

If additional counselling services are required the following centres may be contacted:

• Lifeline 13 1114
• Centrelink 13 2850
• The Smith Family 1800 422 916 • The Salvation Army 02 9266 9866
• Anglicare 02 9261 9500
• St. Vincent de Paul 02 9256 8666

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ACADEMIC SUPPORT

If you have questions regarding the teaching and/or assessment of the units you are studying, please contact the respective Unit Lecturers. Lecturers are available by email or during consultation times. Feedback or comments about the delivery of the unit should be directed to the Unit Coordinator.
Contact details of Unit Lecturers and Unit Coordinators can be located in the relevant unit guide.