Student Support


If you have personal or life circumstances that are affecting your study, you can make an appointment to see our Student Support Officer.

We can help you with:

  • Adjusting to study and life in Sydney
  • Attendance issues
  • Enrolment variation
  • Coping with assessments
  • Looking after yourself
  • Managing your time
  • Motivation
  • Personal and health issues
  • Support for students in grievance cases
  • Workplace rights

If you require additional support services, we can refer you for three free counselling sessions or direct you to one of these external support services.

We also provide a student support workshop every semester – please click here for details.

For more information, please refer to the Student Support Policy and Procedure.

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Winson Zhou

Student Support Officer

English / Mandarin / Cantonese

Mon-Fri, 9:30am – 5:30pm
P. 02 9212 1968

Karen Soo

International Student Contact


Book an appointment in office hours
P. 02 9212 1968


If you are experiencing issues with your academic performance, our Academic Support Officer is here to help.

Our academic support services include:

  • Providing one-on-one academic literacy or English language support sessions.
  • Referring students to academic staff for consultations (refer to the Student Consultation Policy and Procedure).
  • Arranging for additional tutoring by the student’s lecturer or tutor (subject to lecture/tutor availability).
  • Providing free academic skills workshops (please click here for details).
  • Referring students to academic support resources on the SITCM website and Moodle.
  • Referring students to external support services.
  • Referring students to the Student Support Officer (refer to the Student Support Policy and Procedure).

For more information, please refer to the Student Academic Support Policy and Procedure.

Nicolle Leary

Academic Support Officer


Tue, Wed, Fri, 9:00am – 5:30pm
P. 02 9212 1968


We offer support to help you achieve your academic goals and minimise the impact that a medical condition or disability can have on your learning experience at SITCM.

Types of services and adjustments might include:

  • Access to special equipment during assessments
  • Assessment and exam adjustments e.g. an allocation of extra time, sitting the exam in an individual room
  • Alternative formatting
  • Individual additional tutoring
  • Mentoring
  • Monitoring of progress
  • Support person

To receive support for medical or disability reasons, contact our Administration Office or Academic Support Officer. You will be asked to first have your health professional complete a Health Practitioner Report and provide supporting documentation. A support meeting will then be arranged with the Academic Support Officer to explore what options may be available to assist you.

Please refer to the Student Academic Support Policy and Procedure for additional information.


If you have questions regarding the teaching and/or assessment of a unit you are studying, please contact the unit lecturer. Lecturers are available by email or during consultation times in accordance with the Student Consultation Policy and Procedure. Feedback or comments about the delivery of the unit should be directed to the unit coordinator.
Contact details of a unit lecturer or coordinator can be located in the relevant unit guide.



Below are additional resources that have been created to support the learning of SITCM students.